Red Sea Quest
Red Sea Quest
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Refund & Cancellation Policy

Your Satisfaction, Our Commitment

At Red Sea Quest, we are dedicated to creating unforgettable experiences for our guests. We also understand that unforeseen circumstances may arise, which is why we’ve designed this comprehensive Refund & Cancellation Policy to ensure clarity and fairness for all.

1. Free Cancellation

  • Timeframe: You can cancel your booking up to 24 hours before the scheduled start time of the tour or activity and receive a full refund.
  • How to Cancel:

2. Last-Minute Cancellations

  • Within 24 Hours: Cancellations made less than 24 hours before the tour start time are non-refundable.

3. No-Shows and Late Arrivals

  • No-Shows: Guests who fail to arrive at the designated meeting point on time will be considered a no-show and will not receive a refund.
  • Late Arrivals: We recommend arriving 15 minutes early. Late arrivals may risk missing the tour and forfeiting their booking.

4. Operator-Initiated Cancellations

In rare cases, Red Sea Quest may need to cancel a tour. Here’s how we handle such situations:

4.1 Weather-Related Cancellations

  • If severe weather or unsafe conditions compromise safety, we will cancel the tour.
  • Your Options:
    • Reschedule for a different date
    • Receive a full refund

4.2 Insufficient Bookings

  • Some tours require a minimum number of participants. If the minimum is not met, we’ll notify you at least 12 hours in advance.
  • Your Options:
    • Join an alternative tour
    • Receive a full refund

4.3 Operational Issues

  • In cases of equipment failure or unforeseen staffing shortages, we will promptly inform you and offer:
    • A reschedule
    • A full refund

5. Rescheduling Your Tour

We understand plans may change.

  • Guest-Initiated Reschedules:
    • Requests must be made at least 12 hours before the tour start time.
    • Rescheduling is subject to availability and can be made within a 30-day window from your original booking date.

6. Refund Processing

  • Processing Time: Refunds are initiated within 7 business days.
  • Bank Delays: Depending on your financial institution, refunds may take up to 10 additional business days to appear in your account.
  • Non-Refundable Costs: Third-party fees, such as transportation or ticketing costs, may be deducted from the refund amount.

7. Special Circumstances

We strive to accommodate exceptional situations:

  • Medical Emergencies: Provide supporting documentation (e.g., a doctor’s note) for consideration of a refund or reschedule.
  • Government Restrictions: If government regulations prevent the tour from operating, you’ll receive a full refund or reschedule.
  • Group Bookings: Cancellation terms for group bookings may vary. Refer to your confirmation email for specific details.

8. Non-Refundable Situations

  • No-shows or late arrivals
  • Voluntary departure from the tour
  • Dissatisfaction with conditions beyond our control (e.g., weather, traffic, or marine life sightings)
  • Removal from the activity due to failure to adhere to tour guidelines

9. How to Cancel or Reschedule

We’ve made it easy to manage your booking:

Frequently Asked Questions (FAQs)

Q: What happens if Red Sea Quest cancels the tour?

A: You will receive a full refund or can reschedule for another date.

Q: Can I cancel part of my booking?

A: Yes, partial cancellations may be eligible for refunds based on policy terms.

Q: What do I do if I miss the tour due to unforeseen circumstances?

A: Contact us immediately to discuss rescheduling options. Refunds are not guaranteed for no-shows.

Contact Us

Have questions or need assistance? We’re here to help!

WhatsApp: +20 128 152 7008

Email: [email protected]