Red Sea Quest
Red Sea Quest
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Terms & Conditions

Terms & Conditions

Your Gateway to Unforgettable Red Sea Adventures

Welcome to Red Sea Quest! We take pride in delivering exceptional underwater experiences and marine excursions. By booking with us, you agree to the following Terms and Conditions. Please read them carefully to ensure a seamless and enjoyable journey.

1. General Terms

1.1 Acceptance of Terms

By using our services or booking a tour, you agree to these Terms and Conditions. Red Sea Quest reserves the right to update or modify these terms at any time without prior notice.

1.2 Eligibility

  • Guests must be at least 18 years old to book a tour.
  • Minors (under 18) must be accompanied by a parent or legal guardian during the excursion.

1.3 Tour Modifications

Red Sea Quest may modify itineraries or cancel tours due to weather, safety concerns, or operational requirements. Any changes will be communicated promptly.

2. Booking and Payment Policies

2.1 Booking Confirmation

Your booking is confirmed upon receipt of a confirmation email or WhatsApp message. Verify all details immediately and inform us of discrepancies within 24 hours.

2.2 Payment Methods

  • We accept PayPal, major credit cards, and cash (for select tours).
  • Tour prices are inclusive of taxes and fees unless otherwise specified.

2.3 Advance Booking

  • To secure availability, book at least 48 hours in advance.
  • Group or private bookings may require a deposit, details of which will be provided during the booking process.

3. Cancellation and Refund Policy

3.1 Guest-Initiated Cancellations

  • Free Cancellation: Cancel at least 24 hours before the tour to receive a full refund.
  • Late Cancellation: No refunds for cancellations within 24 hours of the scheduled start time.

3.2 Operator-Initiated Cancellations

  • Weather or Safety Concerns: Guests will receive a full refund or an option to reschedule.
  • Operational Issues: Guests will be informed promptly and offered alternatives.

For detailed terms, refer to our Cancellation and Refund Policy.

4. Guest Responsibilities

4.1 Punctuality

Arrive at the designated meeting point at least 15 minutes before the tour start time. Late arrivals or no-shows may result in forfeiture without refund.

4.2 Compliance with Safety Guidelines

Follow all instructions from our certified guides and staff. Red Sea Quest reserves the right to remove guests engaging in unsafe or disruptive behavior without a refund.

4.3 Fitness and Health

Ensure you are medically fit for marine activities. Disclose any pre-existing conditions during booking to allow appropriate planning.

5. Liability Disclaimer

5.1 Assumption of Risk

By participating in marine activities, you acknowledge and accept associated risks.

5.2 Limited Liability

  • Red Sea Quest is not liable for injuries caused by non-compliance with safety instructions.
  • We are not responsible for the loss or damage of personal belongings during the tour.

5.3 Force Majeure

We are not liable for cancellations, delays, or interruptions caused by events beyond our control, including extreme weather or governmental actions.

6. Privacy and Data Protection

We prioritize the confidentiality of your data. Personal information collected during booking is used solely to deliver our services. For details, refer to our Privacy Policy.

7. Intellectual Property

All content, logos, and branding used by Red Sea Quest are protected under intellectual property laws. Unauthorized use or reproduction is prohibited.

8. Feedback and Complaints

8.1 Share Your Experience

We value your feedback! Leave a review on Google, TripAdvisor, or our website.

8.2 Complaints

If you encounter issues, contact us at [email protected] within 24 hours of your tour for resolution.

9. Governing Law

These Terms and Conditions are governed by the laws of Egypt. Any disputes will be resolved under the jurisdiction of the courts in Hurghada.

Contact Us

For assistance or inquiries, connect with us:

By booking with Red Sea Quest, you embark on an unparalleled underwater journey, with safety, transparency, and customer satisfaction as our top priorities.