Red Sea Quest
Red Sea Quest
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Privacy Policy

Effective Date: 2025

At Red Sea Quest, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, and related platforms.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

  • Contact Details: Name, email address, phone number, and mailing address.
  • Booking Details: Information related to your bookings, such as tour preferences, number of participants, and payment details.

1.2 Non-Personal Information

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Pages viewed, time spent on our website, and interaction with our content.

1.3 Payment Information

We use third-party payment processors (e.g., PayPal) to handle payment transactions. These processors collect your payment details directly, and we do not store sensitive payment information like credit card numbers.

2. How We Use Your Information

We use your information for the following purposes:

2.1 To Provide Services

  • Process bookings and payments.
  • Communicate about your reservations and respond to inquiries.
  • Personalize your experience with tour recommendations and offers.

2.2 For Marketing

  • Send promotional emails about new tours, offers, and updates (only with your consent).
  • Conduct surveys to improve our services.

2.3 For Analytics and Improvement

  • Monitor website usage and improve user experience.
  • Analyze customer preferences to enhance our services.

2.4 To Ensure Safety and Compliance

  • Detect and prevent fraudulent or illegal activities.
  • Comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

3.1 Service Providers

  • Third-party vendors who assist with payment processing, email marketing, analytics, and customer support.

3.2 Business Partners

  • Affiliates and partners who offer services complementary to ours (e.g., transportation or accommodations).

3.3 Legal Authorities

  • When required by law or to respond to valid legal processes, subpoenas, or governmental requests.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: Track user behavior to improve site performance.
  • Advertising Cookies: Deliver targeted ads based on your interests.

You can manage or disable cookies through your browser settings. Note that some features may not function properly without cookies.

5. Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Booking and transaction data may be retained for record-keeping and auditing purposes.

6. Your Rights

You have the following rights regarding your personal information:

  • Access and Correction: Request access to your data or correct inaccuracies.
  • Data Deletion: Request the deletion of your personal data, subject to legal and contractual limitations.
  • Marketing Preferences: Opt out of marketing emails by clicking the “unsubscribe” link in our emails.
  • Data Portability: Request a copy of your data in a commonly used format.

To exercise these rights, contact us at support@redseaquest.com.

7. Data Security

We implement robust security measures to protect your information:

  • Encryption for sensitive data during transmission.
  • Secure servers and firewalls.
  • Regular audits and monitoring for potential vulnerabilities.

While we strive to protect your data, no system can guarantee complete security. Please take precautions to safeguard your account credentials.

8. International Data Transfers

If you are accessing our services from outside Egypt, your information may be transferred to and processed in Egypt or other countries where our servers are located. By using our services, you consent to such transfers.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, regulatory, or operational reasons. The updated version will be posted on this page with the effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

By using Red Sea Quest’s services, you acknowledge and agree to this Privacy Policy. Thank you for trusting us with your Red Sea adventures!